Utility Customer Self-Service Portal
Contributed to a large-scale Salesforce Experience Cloud portal enabling customers to manage utility services and payments online.
Key Contributions
UI Development & Design System Implementation
Focused on building customer-facing experiences by implementing UI components aligned with a predefined design system.
Developed Aura components to support core customer workflows
Implemented UI based on a custom design system created by UX designers
Built interfaces for service management, billing, and outage reporting
Created custom Salesforce email templates for customer communications
The Process
Project Lifecycle
Developed Aura components aligned with a custom design system to support core customer portal functionality.
Supported UI readiness and email template setup for production rollout.
Execution Approach
Design System Implementation
Focused on translating a predefined design system into reusable Aura components, ensuring a consistent and scalable user experience across customer-facing workflows.
Measurable Outcomes
Results
Key Impact
Customer Self-Service Enabled
4
Features
2
UI Layers
2
Deliverables